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Swordsman CBT: Known Issues and Solutions

pinpointerrorpinpointerror Posts: 134Member, Administrator, Moderator
edited June 16 in General Discussion
Issue: Code 10 Error
Solution: Log out of Arc then back into with a lowercase username or email address and your regular password.

Issue: After clicking Start on the launcher, the game crashes on the loading screen.
Solution: Launch the game through the Arc client and not through patcher.exe.

Issue: I purchase a Hero's Pack and/or Starter Pack but can't play the Beta.
Solution: Send in a ticket to our Support Team and they'll assist you with this.

Issue: I redeemed a Beta key, but the Play button is greyed out on Arc.
Solution: Log out then back into Arc and the Play button will not be greyed out.

Issue: I deleted or removed Swordsman prior to Closed Beta beginning today and now can't get the game back.
Solution: Send in a ticket to our Support Team and they'll assist you with this.
Post edited by pinpointerror on
Swordsman North America | Community Manager
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